Privacy Policy & Terms and Conditions – Timber Ridge
Privacy Policy
1. Information We Collect
We collect personal details such as name, contact information, and project details when you make an inquiry, request a consultation, or book a service.

2. How We Use Your Information
We use collected data to:

Process bookings and provide services.
Send updates about your project.
Improve our website and customer experience.
3. Data Protection
Your information is securely stored and never shared with third parties, except as required for service delivery (e.g., financing options).

Terms & Conditions
1. Booking & Payments
A non-refundable deposit of 10% is required to secure your project.
Full payment must be made before project completion.
Financing options are available through approved partners.
2. No Refunds Policy
Due to the custom nature of our builds, all sales are final, and we do not offer refunds.
If an issue arises, we will work with you to ensure it meets the agreed specifications.
3. Project Timeline & Installation
Standard installation times vary based on the selected package.
Delays due to weather or material availability will be communicated promptly.
4. Liability & Warranties
Timber Ridge is not liable for damages caused by misuse or lack of maintenance.
Our structures come with a 30 craftsmanship warranty against structural defects.